To contact Garden Goods Direct, there are a few options available that will ensure you can get in touch with our customer service department promptly.
1. Phone: You can reach us by phone at 844-348-8971. Our customer service representatives are available to assist you Monday through Friday from 8 am to 5 pm Eastern Standard Time. When you call, please have any relevant information ready, such as your order number or account details, to help expedite the process.
2. Email: If you prefer to communicate via email, you can reach us at custserv@gardengoodsdirect.com. Our customer service team strives to respond to all inquiries within 24 hours, excluding weekends and holidays. When emailing us, please provide a detailed description of your issue or question, along with any relevant information, so that we can assist you effectively.
3. Online Contact Form: Another option for contacting us is to fill out the contact form on our website. Simply visit our website, navigate to the “Contact Us” page, and fill in the required fields. This form allows you to provide specific details about your inquiry, ensuring that we can address your needs accurately.
At Garden Goods Direct, we understand the importance of excellent customer service and aim to provide prompt and helpful assistance to all our customers. Our team is knowledgeable and passionate about gardening and landscaping, and we are dedicated to ensuring a positive experience for every customer.
In my personal experience, I have found Garden Goods Direct’s customer service to be exceptional. I had a question about a specific plant I wanted to order, and the representative I spoke with was incredibly knowledgeable and provided me with all the information I needed. They also went above and beyond by offering additional tips and advice on how to care for the plant once it arrived. I was impressed with their professionalism and willingness to assist.
